![Literature Review on Banking Services: [Essay Example], words GradesFixer](https://image.slidesharecdn.com/project-111123110700-phpapp01/95/project-on-ebanking-33-728.jpg?cb=1322048148)
Related Essays
3. Literature Review The customer user satisfaction concept was applied in the area of information systems in the early s. Different authors have studied the concept of customer satisfaction on e-banking using different dimensions. Bailey and Pearson () · Primary data was collected by doing depth interview of the customers of Elephant Road branch IFIC Bank Ltd. Sample size was According to the analysis the factors for which make customers satisfied with e-banking service are convenience, availability of quick services, easy services and blogger.comted Reading Time: 11 mins · The Impact of E-Banking Service Quality on Customer Satisfaction: Evidence From the Lebanese Banking Sector - Jamil Hammoud, Rima M. Bizri, Ibrahim El Baba, Intended for healthcare professionals 0 Cart MENU Search Browse Resources Authors Librarians Editors Societies Reviewers Advanced Search IN THIS JOURNAL Journal Home Browse Journal
Problem Statement
· (Thakur, ) has presented that how service quality and customer satisfaction is related to customer’s loyalty in Indian Banking sector’s perspective. He found that customer satisfaction is significantly and positively related with customer loyalty and customer satisfaction is an important mediator between service quality and customer loyalty all e-banking customers, customer satisfaction is affected not only by banks’ service quality, but also by their cultural features (Levesque and McDougall, ). E-banking in developing countries grows rapidly in the past decade (Akinci et al., ). Their research indicates that for consumers’ attitudes and adoption towards e-banking, there 3. Literature Review The customer user satisfaction concept was applied in the area of information systems in the early s. Different authors have studied the concept of customer satisfaction on e-banking using different dimensions. Bailey and Pearson ()
Find Free Essays
· The Impact of E-Banking Service Quality on Customer Satisfaction: Evidence From the Lebanese Banking Sector - Jamil Hammoud, Rima M. Bizri, Ibrahim El Baba, Intended for healthcare professionals 0 Cart MENU Search Browse Resources Authors Librarians Editors Societies Reviewers Advanced Search IN THIS JOURNAL Journal Home Browse Journal · Primary data was collected by doing depth interview of the customers of Elephant Road branch IFIC Bank Ltd. Sample size was According to the analysis the factors for which make customers satisfied with e-banking service are convenience, availability of quick services, easy services and blogger.comted Reading Time: 11 mins perception, perceived value and satisfaction in E-Banking. The conclusion he arrived at was that perceived value, brand perception, cost effectiveness, easiness to use, convenience, problem handling skills, security and responsiveness are some of the factors affecting customer satisfaction in E-Banking. Abhijith blogger.com[5] have foundFile Size: KB
3. Literature Review The customer user satisfaction concept was applied in the area of information systems in the early s. Different authors have studied the concept of customer satisfaction on e-banking using different dimensions. Bailey and Pearson () · Primary data was collected by doing depth interview of the customers of Elephant Road branch IFIC Bank Ltd. Sample size was According to the analysis the factors for which make customers satisfied with e-banking service are convenience, availability of quick services, easy services and blogger.comted Reading Time: 11 mins all e-banking customers, customer satisfaction is affected not only by banks’ service quality, but also by their cultural features (Levesque and McDougall, ). E-banking in developing countries grows rapidly in the past decade (Akinci et al., ). Their research indicates that for consumers’ attitudes and adoption towards e-banking, there
3. Literature Review The customer user satisfaction concept was applied in the area of information systems in the early s. Different authors have studied the concept of customer satisfaction on e-banking using different dimensions. Bailey and Pearson () · (Thakur, ) has presented that how service quality and customer satisfaction is related to customer’s loyalty in Indian Banking sector’s perspective. He found that customer satisfaction is significantly and positively related with customer loyalty and customer satisfaction is an important mediator between service quality and customer loyalty perception, perceived value and satisfaction in E-Banking. The conclusion he arrived at was that perceived value, brand perception, cost effectiveness, easiness to use, convenience, problem handling skills, security and responsiveness are some of the factors affecting customer satisfaction in E-Banking. Abhijith blogger.com[5] have foundFile Size: KB
No comments:
Post a Comment